HawthorneVillager.com

Hawthorne Village (Milton) Discussion Board
It is currently Fri Mar 29, 2024 6:49 am

All times are UTC - 5 hours




Post new topic Reply to topic  [ 4 posts ] 
Author Message
PostPosted: Mon Sep 17, 2012 12:41 pm 
Offline
User avatar

Joined: Thu May 10, 2012 8:59 am
Posts: 558
Hey Gang,
Looking for your feedback regarding Mattamy Customer Care? I am particularly interested in your experiences with their staff that is designated to help "guide you" prior to and after you take posession of your home.

Did you feel their best interest was Mattamy's interest over your own?
Would you ever buy a Mattamy again?
How long did it take before you would get a phone call back?

I look forward to reading your suggestions, opinions and personal experiences.


Ms President


Top
 Profile  
Reply with quote  
PostPosted: Mon Sep 17, 2012 7:05 pm 
Offline
User avatar

Joined: Sat Sep 22, 2007 9:10 pm
Posts: 2288
Our experience was good. Our rep was Chris Muns. I felt he tried to keep my interests in mind, though obviously he works for Mattamy and his job is to represent the company's position. Always got a prompt enough response, usually within a few hours, never later than the next day. My communication was via email, not phone. And yes we bought Mattamy again.


Top
 Profile  
Reply with quote  
PostPosted: Mon Sep 17, 2012 10:47 pm 
Offline

Joined: Sat Dec 11, 2010 10:19 pm
Posts: 374
Ms President wrote:
Hey Gang,
Looking for your feedback regarding Mattamy Customer Care? I am particularly interested in your experiences with their staff that is designated to help "guide you" prior to and after you take posession of your home.

Did you feel their best interest was Mattamy's interest over your own?
Would you ever buy a Mattamy again?
How long did it take before you would get a phone call back?

I look forward to reading your suggestions, opinions and personal experiences.


Ms President


Very good! Always had excellent response on any problems that developed. Not intending to buy another house but if I did, Mattamy would rate highly. The only negative factor is quality work by sub contractors is not the best which then requires Mattamy to respond quickly to customer complaints.


Top
 Profile  
Reply with quote  
PostPosted: Tue Sep 18, 2012 10:10 am 
Offline

Joined: Mon Jul 23, 2012 11:21 am
Posts: 319
i'm at the point of waiting for my mattamy university appointment (finished my DC appt with Tiffany) and don't really have any other contacts except for her. but overall i have been satisfied with their customer service. don't have any major complaints. only one i can think of is the inability to pick the option of the wall mount flat panel prep. but everything else has gone smoothly so far.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 4 posts ] 

All times are UTC - 5 hours


Who is online

Users browsing this forum: No registered users and 6 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group
[ Time : 0.013s | 15 Queries | GZIP : Off ]